Grievance Redressal Process

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles:

  • Investors will be treated fairly at all times
  • Complaints raised by Investors will be dealt with courtesy and in a timely manner
  • Queries and Complaints will be treated efficiently and fairly.

The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

  1. In case of any complain or query: Please contact our Compliance Officer Mr. Pappu Uma Maheswara Rao, email id – compliance@re2p.com and phone no 6301627602

    You may also approach PO- Mr. Phanindra Pappu, Email ID: phanindra@re2p.com and Phone No.9491410303

  2. In case you are not satisfied with our response you can lodge your grievance with SEBI at SEBI Scores Compliant Portal or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575/ 1800 266 7575. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from the link: SEBI SCORES Android App

    ODR Portal could also be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - SMART ODR

As part of our commitment to transparency and investor protection, the following grievance redressal process outlines how clients can seek timely resolution of concerns related to our research services.

Grievance Redressal Process Matrix

Details of Designation

Contact details for grievance redressal by designation
Designation Contact Person Name Address Contact No. Email ID Working Hours
Customer Care PSA Yogesh Cabin 2,iKushal Spaces, 1st Floor, 47-11-15/4, Dwaraka Nagar, 1st Line, Visakhapatnam - 530016 +91 9704710303 support@re2p.com 10am - 5pm
Head of Customer Care PSA Yogesh Cabin 2,iKushal Spaces, 1st Floor, 47-11-15/4, Dwaraka Nagar, 1st Line, Visakhapatnam - 530016 +919704710303 support@re2p.com 10am - 5pm
Compliance Officer Pappu Uma Maheswara Rao Cabin 2,iKushal Spaces, 1st Floor, 47-11-15/4, Dwaraka Nagar, 1st Line, Visakhapatnam - 530016 +91 6301627602 compliance@re2p.com 10am - 5pm
Principal Officer Phanindra Pappu Cabin 2,iKushal Spaces, 1st Floor, 47-11-15/4, Dwaraka Nagar, 1st Line, Visakhapatnam - 530016 +91 9491410303 phanindra@re2p.com 10am - 5pm

Escalation Process

In case the client is not satisfied with the response, they can lodge a grievance with SEBI through the SEBI SCORES Complaint Portal, or write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI Toll-Free Helpline: 1800 22 7575 or 1800 266 7575.

After exhausting the above options, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the SEBI ODR – Online Dispute Resolution Portal.

For more details about the ODR mechanism, fees, timelines, etc., investors may refer to the SEBI Master Circular titled Online Resolution of Disputes in the Indian Securities Market, available on the SEBI website.